Geting Started

Three Easy Steps to Get Started

Step 1

Book an Intake Consultation

Step 2

Complete A Free 20-minute Phone Intake Consultation

Step 3

We Will Book Your First Session

Susan Graham

Intake Manager

My name is Susan Graham and I am the Intake Manager for NeuroSoma Wellness. I would be pleased to assist you finding a therapist best suited to your needs. I can answer any questions that you may have, in addition to providing more detailed information about the therapies we offer.

Please complete the Request a Therapist form or call me at (289) 500-8039.

I will schedule your free 20- minute intake assessment and together we will discuss your underlying needs, the therapies we offer, and available therapists who can support you. When you are ready to book your first appointment. I will send out all of the necessary information and forms you will need to complete before arriving.

If you have any issues connecting with your therapist, or feel it is not a good fit, please contact me and I will be happy to assist you.

Starting Therapy

Completion Of Forms Prior To First Appointment

When your first session is scheduled, you will receive a confirmation email. Attached to this confirmation/appointment email are ALL of the online electronic documents required for completion prior to the first appointment. These forms include the following: Consent for Psychotherapy Agreement and the Credit Card Authorization Form. We will not process payments at the office as all accounting and invoicing will be done remotely. If you do not complete the online forms previous to the session, the therapist will use your allotted time to help you complete them.

Please Expect Approximately 20 Minutes to Complete the Intake Process

Your first session will be scheduled for you by the intake specialist. Ongoing sessions may be directly booked with your therapist or conveniently online. If you will be using insurance benefits for the cost of therapy, please have this information available at the time of the intake. Our services are covered under most insurance plans. Please check with your benefits provider regarding your personal coverage.

For Online Appointments

If you are seeing your therapist via online video conferencing, our intake team will get you set up and ready. Our software is easy to use. You will simply receive a link to access the “virtual waiting room,” through your appointment confirmation email. When it is time for your appointment, simply click the link and your therapist will appear on your screen. No complicated set ups or downloads.

PLEASE NOTE: Many of our clinicians are supervised by other regulated mental health professionals under a “Supervised Practice Model.” This means if you want to see a Psychotherapist but only have coverage for a Psychologist or Social Worker, you can still have the therapy covered with the Psychotherapist as long as they are supervised by the regulated professional. Please speak with the Intake Manage regarding questions you may have regarding coverage.

The Therapeutic Process

The First Session with Your Therapist

The first session with your therapist is very important. Your therapist needs to gather pertinent information including your current functioning, background history, medications and other health related information. It is important to have this information available for your therapist. Your therapist may also administer some questionnaires which may provide further information about your current functioning.

The Treatment Plan

By the second or third session your therapist will have a treatment plan completed for you. The treatment plan will include mutually agreed goals to work through, the underlying mechanisms perpetuating symptoms, and the therapeutic modalities that will be used in therapy. Your therapist may recommend other services.

If you are interested in accessing services with other therapists/practitioners -such as psychotherapy, neurofeedback or somatic body work, please contact the intake department or speak with the therapist that you are currently seeing.

Duration Of Therapy

There is no set time for therapy. Our therapists work both in brief therapy models (therapy lasting between 6 and 10 sessions) or long-term therapy (lasting months or even years).

If you are participating in neurofeedback training please expect 20 sessions on a weekly basis for the completion of this program.

Satisfaction In Therapy

We want to make sure that you are satisfied with the service you are receiving at Neuro Soma Wellness. If you are experiencing difficulties with your therapist, or feel that you are not progressing in therapy, we want to know. Please inform our intake specialist if you have concerns. If a therapist change is required, or if clients want to try other therapies provided by other therapists, we can co-ordinate the transition for you.

Appointments & Fees

If you are interested in an appointment, we would be happy to discuss any questions that you may have. Please contact our intake coordinator to book an appointment with one of our therapists. Expect a 20 minute telephone interview to get you ready to start your sessions. Call us at (289) 500-8039, or email at

All of our psychotherapists possess a Master’s level education in addition to extensive training, continuing education, and experience. Our psychotherapists are Registered Psychotherapists with the College of Psychotherapists of Ontario (CRPO) or the Ontario College of Social Workers and Social Service Workers.

Body work sessions may be covered under the services of a Registered Massage Therapist (RMT).  Neurofeedback therapy is covered under psychotherapy and social work services when part of your psychotherapy treatment plan.

Please check your benefits provider if you have benefits for the services of a Registered Psychotherapist or Registered Social Worker.

PLEASE NOTE: Our Registered Psychotherapists also have supervision from other mental health professionals under a supervised practice model. This means some of our Registered Psychotherapists can provide counselling services under “social work” as long as they are being supervised by a Registered Social Worker in their clinical work. (Many insurance companies accept the “supervised practice model.”- check with your benefits provider to make sure). It is up to the client to ensure that they are properly informed about their own coverage. Please contact our intake manager if you have questions about coverage for therapy services.

Fee for 1-hour individual psychotherapy, counselling, or neurofeedback session is $160.00 (Registered Psychotherapist, Registered Social Worker).

Fee for 1 hour couple or family psychotherapy or counselling session is $185.00. (Registered Psychotherapist, Registered Social Worker).

Fee for Trauma Informed Body Work Sessions is $120.00/hour

Arriving to the Office

Our Office

Our office is conveniently located at 440 Queen Street, (next to the Newmarket Therapy Centre) at the intersection of Queen and Main, n historic downtown Newmarket. Our office is easily accessed by public transit.


We have plenty of parking. There are reserved parking spaces adjacent to the office building identified as “Newmarket Wellness.” If you cannot find a reserved spot, there is plenty of parking within the lot. You can access the parking lot on Queen St and Main St.

Upon Arrival

There will be no reception services. You will be greeted by your therapist in the waiting room at the time of your appointment. Please call the intake department at (289) 500-8039 if your therapist does not meet you for your appointment.